Blake's Lotaburger

Reviews about Blake's Lotaburger

• 2 / 5

  By Rose S
  I have been a patron of Blake’s Lotaburger in Albuquerque & Santa Fe for over 40 years and have never felt as though I had no value as a customer - until today when I walked into the Bosque Farms location. I always ask for extra chili on my hot dog whenever I order at any Blake’s Lotaburger location and have always received ample chili for my taste. On occasion, the chili has seemed a little skimpy even though I asked for extra. All other locations have given me more chili on the spot or offered to make it up next time. On this occasion, I brought our meals home and realized there did not seem to be extra chili on my hot dog so I called up the Bosque Farms location. I expected to receive an apology and maybe an offer to add extra chili at no cost next time. However, I was told that enough chili was indeed put on the hot dog according to the 2 ounce scoop that is used. When I again complained I was told that if I bring the entire order back, they would re-make my hot dog for 'free'. Why would I want to drive back 10 miles from my house just to have my order re-made in the same way? On my receipt extra chili is 80 cents - I would think Blake’s Lotaburger would want to keep a recurring customer for the price of offering me free 80 cent extra chili on my next visit and at least apologize when I was not happy with my order. Continue to be a patron of this location if you don't want to feel valued as a customer.
  July 28, 2016